According to Nathan Brumby, who is the senior director of EMC’s product management, IT service management is like a beacon light in the present economic storm. In the present world, you will be able to see even kids using internet for information instead of visiting a library. This is also a society where you have an option for 24×7 online shopping. As the development cycles is getting short and the technology is advancing more, the expectations of the people both in the workplace and in everyday life have raised to the situation where any type of service failures, are not tolerated by the people.
The IT departments are tasked with improving and maintaining the hard environment, which are supporting the hysterical pace of change, which is happening in the present society should content with the additional “whammy” of an economic recession. In the organizations, which are involved in the present spate of the acquisitions and mergers, this can entail the union of disparate systems. Elsewhere, this task is just about to align the IT operations closely to the requirements of the business units, which are digging hard to stimulate the sales of the business and also to satisfy their potential customers.
The powerhouse, which is at the center of a service management evolution, is the “federated” CMDB (configuration management database) the mechanism that will give visibility as well as the control over IT infrastructure. From the assets like phones and laptops, to router and server applications, the latest federated configuration management database are capable of drawing the information form the existing discovery tools, which will help in building the helpful views of IT environment.